These are the current terms. Furniture bought before 1 July 2026 is covered by the terms that applied at the time — if you’re not sure which set applies to you, the retailer you bought from can confirm it against your order.
Two parts that work together.
Your Nova warranty divides cleanly into two: the frame, and everything else. The frame is the structural heart of your furniture, so it carries the longest guarantee. Everything that wears, weathers, or sits on the frame carries a one-year guarantee.
All standard furniture frames, from the date of purchase
Our premium pergola frame, from the date of purchase
The frame is the structural framework of your furniture — what holds everything together. Every standard range carries a 3-year frame guarantee from the date you bought it. The Titan pergola carries a 5-year frame guarantee, reflecting its heavier-duty build.
Parts that wear, weather, or sit on the frame.
These all carry a one-year guarantee from the date you bought your furniture:
- Cushions and cushion boxes
- Tabletops — ceramic, glass, and teak
- Parasols, parasol bases, parasol covers, and parasol speakers
- Furniture covers
- Fire pit parts
- Recliner, piston, lazy susan, and height-adjustable mechanisms
- Protective feet — glides and leg caps
Coastal cover.
Salt air is tough on outdoor finishes. If you live within three miles of the sea or a tidal estuary, your frame warranty is shorter than the standard period:
| Standard frame warranty | Within 3 miles of the sea |
|---|---|
| 5 years (Titan pergola) | 2 years |
| 3 years (all other ranges) | 1 year |
The one-year cover on cushions, parasols, tabletops, mechanisms, and other accessories isn’t affected — those stay at one year wherever you live.
What we’ll do.
If part of your furniture fails through a manufacturing defect within its warranty period, we’ll put it right.
- First — a free replacement part. If a part swap can fix the issue, we’ll send you the part you need, at no charge. This applies right through to the last day of the warranty.
- If a part swap won’t fix it — a credit toward a replacement. We’ll offer you a credit toward a like-for-like replacement, applied through your original retailer. In the first year that’s effectively a free replacement. Each year afterwards, the credit reduces by an equal share, reflecting the use you’ve already had from the product.
The everyday exceptions.
Outdoor furniture lives a real life outside, and a warranty doesn’t cover everything that happens to it. We don’t cover:
- Normal wear and tear — including the fading, weathering, and natural patination of timber, rattan, and fabrics over time.
- Damage from accidents, misuse, modifications, or use outside a normal home setting.
- Damage from extreme weather where covers weren’t used and the furniture wasn’t stored as recommended.
- Damage from not cleaning, storing, or maintaining the furniture in line with the care instructions that came with it.
- Furniture bought second-hand, or from anywhere other than an authorised Nova retailer. Warranties aren’t transferable.
A few of those come up often enough to be worth spelling out. They are examples of the exceptions above rather than additions to them:
- Rattan naturally sags during warmer weather and, being pliable, should return to normal. Rattan can also melt under an extreme external heat source, or through magnification by glassware — melted rattan isn’t covered under any guarantee, so use coasters on rattan dining tables.
- Staples showing on a rattan piece are usually the result of the weave being pulled down by someone’s shoes as they sit. It can be pulled back up to cover them and isn’t broken, so it isn’t a warranty fault.
- Accidental damage to glass, causing it to shatter or crack.
- Decorative elements that don’t affect the look or structural integrity of the product — for example a crack in a Perspex or polyboard underboard on a dining range.
- Mildew caused by storing something damp. Warm soapy water lifts it; drying fully before covering is what prevents it.
Where damage falls outside the warranty, we’ll still try to help with a repair or chargeable replacement parts where we can. Tell your retailer what has happened and they’ll advise.
Start with your retailer.
Your first stop is the retailer you bought your Nova furniture from. They’ll handle the claim with us directly, and keep you updated through to resolution. To help us get to the right answer quickly, please have these ready when you get in touch:
Your proof of purchase
Your invoice or receipt.
The product name, and the SKU if you have it
It’s on the original packaging or label.
Clear photos of the issue
One wide shot of the whole product, and close-ups of what’s gone wrong.
We aim to resolve every claim fairly, quickly, and with as little hassle for you as possible.
Trade accounts submit claims through the trade portal instead, so the claim is attached to your account and the original order from the outset. Include your original Nova PO or order number and photos or a short video of the issue. Commercial, hospitality and hire use, and export orders outside the UK mainland, are covered by the terms agreed with your account rather than by the consumer guarantee above.
Your statutory rights.
Nothing in this warranty affects your statutory rights as a consumer, which are protected under the Consumer Rights Act 2015 and other UK consumer law. If your statutory rights would give you a better outcome than this warranty, those rights stand.
Guarantee terms.
These are the formal terms of your Nova guarantee, as printed on your guarantee card. The frame/structure term depends on your product: standard ranges carry 3 years; the Titan pergola carries 5 years. Your guarantee card shows the term that applies to what you bought.
Nova Outdoor Living Ltd provides this guarantee on the frame/structure of your product — 3 years for standard ranges, or 5 years for the Titan pergola — from the date of purchase, and on cushions, covers, parasols and mechanisms for 1 year, when purchased from an authorised Nova retailer. Your guarantee card shows the frame term that applies to what you bought.
How to claim. This guarantee is administered in conjunction with the retailer you purchased from. All claims must be raised through that retailer, who will contact Nova on your behalf. Please keep your proof of purchase.
If your retailer is no longer trading. This guarantee is provided in respect of goods purchased from, and claimed through, an authorised Nova retailer. Where that retailer has ceased trading, been dissolved, or is otherwise unable to process a claim on Nova’s behalf, this guarantee cannot be claimed against Nova directly.
This does not affect your statutory rights.