Your cover starts automatically.
There is nothing for you to do right now. Your guarantee runs from the date of purchase shown on your receipt or order confirmation, so it is active from the moment you buy — whether that was in store or online. There is no form to fill in and nothing to send us.
Your cover splits in two: the frame carries 3 years from the date of purchase — 5 years on the Titan pergola — and cushions, tabletops, parasols, covers, fire pit parts and mechanisms carry 1 year. The full terms, including what is and isn’t covered, are on our warranty page.
Your receipt or order confirmation is the only thing you need — it shows what you bought and when, which is what establishes your cover. It is worth photographing it or saving the confirmation email so you still have it in a few years’ time.
If something goes wrong.
Contact the retailer you bought from — the garden centre, retailer or online store. Your purchase contract is with them, so they handle warranty claims and will raise it with us on your behalf where it is needed.
Have your proof of purchase to hand, along with the product name and SKU (it is on the original packaging or label) and clear photos of the issue — one wide shot of the whole product, and close-ups of what has gone wrong. That is usually all they need to get things moving straight away.